Skip to content
$6 FLAT RATE U.S. GROUND SHIPPING | USE CODE FREESHIP FOR FREE SHIPPING W/ ORDER OF $75+ | 20% OFF YOUR ORDER NOW THRU MONDAY FOR BFW!
$6 FLAT RATE U.S. GROUND SHIPPING | USE CODE FREESHIP FOR FREE SHIPPING W/ ORDER OF $75+ | 20% OFF YOUR ORDER NOW THRU MONDAY FOR BFW!

Shipping & Return Policy

1. Shipping

We now ship both domestically and internationally!

For international orders, there is a $25.00 flat rate fee for shipping. Please allow at least 7-14 business days for order processing and shipping.

For domestic orders, there is a $6.00 flat rate shipping fee. Please allow at least 2-7 business days for order processing and shipping time to receive your package if you choose Standard Ground/Economy. USPS has been experiencing delays in deliveries due to organizational changes and COVID-19, so shipping may take longer than usual.

Neutral Rebel offers the following domestic shipping processes:

  • Standard Ground/Economy ($6.00): 2-8 business days transit 
  • Express ($20.00): 1-3 business day transit

Your order may be delivered via USPS or UPS depending on shipping costs and availability.

Additionally, as a small, one-woman business, Neutral Rebel operations pause for vacation, holidays, personal emergencies, etc. We will post a "Vacation Notice" here on the website during these times and/or email individual customers regarding their orders to confirm the updated shipping date.

2. Lost/Stolen Packages

Neutral Rebel is not responsible for any lost or stolen packages after it has been shipped and scanned. After the package has been sent off, the fulfillment company is liable. We apologize for this inconvenience. However, we are happy to provide free replacements or store credit, depending on availability, on a case-by-case basis upon proof of no delivery. 

Please reach us at contactus@neutralrebel.com regarding lost or stolen packages.

2. Returns, Exchanges & Cancellations

While we carefully inspect every item for damage before it ships out, we know things happen. If you’re looking to return your order, we're here to help! As we are a small and growing company, Neutral Rebel offers the following return and cancellation policy:

  • Returns and order cancellations will be issued a refund in the form of store credit via e-gift card;

  • We must receive your return within 30 days of your order date;

  • Return items must have tags attached and have no signs of wear, damage, or use (e.g., body odor or perfume, stains, pilling, etc.); 

  • We will provide you with a pre-paid shipping label via email. Please include your packing slip with the return;

  • To exchange an item, you may initiate a return per the instructions above, and we will be happy to process the exchange for you depending on product availability. If the product you want is not available, we will issue a store credit via e-gift card. We must receive and inspect the returned article for damage before shipping out the new item.

If you would like to return or exchange an item, or cancel an entire order, please email us at contactus@neutralrebel.com.

3. Damaged Items

While we do our best to inspect every item prior to shipping, we understand accidents happen in transit. If your item arrives damaged, please email us at contactus@neutrebel.com with a description and photos of the damage. Upon review, we will be happy to issue a refund to the original form of payment or process an exchange upon customer preference and product availability.

3. Discount Codes

Discount/promotion codes must be applied during checkout before your order has been processed. We cannot apply discount codes after you have placed your order.