Shipping & Return Policy
We now ship both domestically and internationally!
For international orders, there is a $20.00 flat rate fee for shipping. Please allow at least 7-14 business days for order processing and shipping.
For domestic orders, there is a $6.00 flat rate shipping fee. Please allow at least 5-7 business days for order processing and shipping time to receive your package if you choose USPS First Class. USPS has recently been experiencing delays in deliveries due to organizational changes and COVID-19, so shipping may take longer than usual.
Neutral Rebel offers the following domestic shipping processes:
- USPS First Class Package ($6.00): 2-5 business days transit
- USPS Priority Express ($25.00): 1-2 business day transit
- UPS Ground ($12.00): 1-5 days transit. (We offer a UPS option for those whose home addresses have difficulty being reached by USPS.)
2. Lost/Stolen Packages
Neutral Rebel is not responsible for any lost or stolen packages after it has been shipped and scanned. After the package has been sent off, the fulfillment company is liable. We apologize for this inconvenience. However, we are happy to provide free replacements or store credit, depending on availability, on a case-by-case basis upon proof of no delivery.
Please email email@example.com regarding lost or stolen packages.
2. Returns & Exchanges
While we carefully inspect every item for damage before it ships out, we know things happen. If you’re looking to return your order, we're here to help! As we are a small and growing company, Neutral Rebel offers the following return policy:
Returns will be issued a refund in the form of store credit via e-gift card;
We must receive your return within 30 days of your order date;
Return items must have tags attached and have no signs of wear or use (e.g. body odor or perfume, stains, pilling, other damage);
We will provide you with a pre-paid shipping label via email. Please include your package slip with the return;
Discounted items are final sale and cannot be returned or exchanged;
To exchange an item, you may return it per the instructions above and use the e-gift card to purchase the correct item.
If you would like to return or exchange an item, please contact firstname.lastname@example.org or start a live chat with us here on our website.
3. Discount Codes
Discount/promo codes must be applied during checkout before your order has been processed. We cannot apply discount codes after you have placed your order.